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BuyVanitiesOnline :: Returns & Exchanges

Returns & Exchanges
Is the bathroom vanity you received different than what you expected? Did the bathroom vanity not fit as well as you hoped in your space or match your decor? Whatever your reason, you won’t be stuck with a bathroom vanity you cannot use or do not want. Your complete satisfaction with your purchase and your shopping experience is our number one goal! We are pleased to offer the most convenient and flexible return and exchange policy in the industry.


 




Returns and Exchange Policy

We are proud to offer an easy and flexible return and exchange policy by offering a 14-day unconditional guarantee. After you receive your order, if the vanity does not match the decor of your home, your taste, your colors, or just plain didn't meet your expectations, we will provide you store credit for any other vanity in our inventory.

PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. Please inspect the product for visible damage before the carrier leaves. Please make any notations on the Bill of Lading (delivery receipt), or we may not be able to assist you in a return or replacement.

Please note when making an exchange, actual round trip freight charges will be deducted from your store credit to return the item to us. Round trip freight charges include outgoing shipping charges on free delivery items. We cannot provide any reimbursement or credit for expedited freight or white glove delivery charges if such a service is selected. In order to properly exchange the vanity, we ask that the vanity be in new, unused, and unassembled condition, securely packaged inside its original packaging, as our freight companies will not pick up items that are not properly packaged. Lastly, there are no restocking fees.

* We will only accept a return if you contact us within 14 days of delivery.

* Items must be returned in their original packaging or additional fees will apply.

* Please note that unless the return or exchange is a result of an error on our part, we cannot credit shipping or handling charges.

* Please note that orders can only be canceled before they ship. Please note we cannot cancel an order unless we receive your request in writing to info@buyvanitiesonline.com. There are no exceptions to this. Should an order be refused, the order would fall under our standard return and exchange policy, which deducts round trip shipping. 

Please feel free to review our Privacy Policy and Terms and Conditions should you have any questions outside the scope of our Return and Exchange policy. Should you have any questions, please feel free to contact our helpful customer service department at (888) 230-5934 or e-mail usIn the unlikely event that your order is incorrect, missing parts, damaged or defective, please call us within 3 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. Our customer service hours are Monday - Friday between 8:00AM and 6:00PM PST, and Saturday - Sunday between 9:00AM and 4:00PM PST. 
 

 
BuyVanitiesOnline and its companies within BuyOnline, Inc. attempt to ensure accuracy with regards to product descriptions.  However, BuyVanitiesOnline does not warrant that product descriptions or other site content is error-free. Should a product be listed at an incorrect price or presented with incorrect information due to typographical error or error in pricing or product information received from our manufacturers and distributors, BuyVanitiesOnline reserves the right to refuse or cancel any bathroom vanity orders placed at incorrect prices. BuyVanitiesOnline has the right to refuse or cancel any such orders regardless if the order has been confirmed and/or processed to your credit card. Should your credit card be charged for your bathroom vanity purchase and your order is canceled, we will immediately issue a credit to your credit card in the entire amount of the charge. We apologize for any inconvenience. Should you not be entirely satisfied with your bathroom vanity purchase, you may return the item as described in our flexible Returns & Exchanges Policy.

Our vanities are constructed using natural materials (including wood, granite, and marble), and natural finishes, and that products may slightly differ from the product image. We strive to provide an accurate representation of our finishes; however, due to changes in lighting and a wide variety of resolution qualities on different computer monitors, some color variation is possible.

Please note that only those mirrors and linen cabinets featured with specific vanities match. Lastly, please note that all product and policy information presented on our website (www.buyvanitiesonline.com) and in written correspondence supersedes any and all phone conversations.
 
 
 


Damaged Items

Our vanities are carefully packaged to withstand damage during shipping. We realize you are excited to receive your new vanity, and we work very hard to make sure it reaches you in perfect condition. However, accidents do happen. Please contact us within 3 days of receipt should a vanity be damaged or if parts are missing. We will take every effort to assist you in obtaining the necessary replacements as quickly as possible, and at no extra cost to you.

* Please be sure to carefully inspect your order, and note that all damage claims must be filed with photos to our Customer Service department within 3 days of the receipt of your order. 

* If you are holding the vanity and awaiting completion of a home improvement project, do not wait to check your order, as we may not be able to assist you at that time.

* If you refuse an order or you received a damaged item and decide not to allow BuyVanitiesOnline to repair or replace your item within 14 days of delivery, the item may be returned under our standard return policy, which includes issuing of store credit minus round trip shipping and handling.  BuyVanitiesOnline solely reserves the right to repair or replace your vanity should an item arrive damaged.

* Should parts be missing or require replacement, they may require ordering from the manufacturer. Since many of our manufacturers are located overseas, replacement parts and pieces normally take between 4-6 weeks to arrive in our warehouse.  Please note that due to our wide selection of bathroom furniture, it is impossible to keep all parts and items in stock all the time. Should a part or item require replacement, we will make all efforts to expedite the process to the best of our ability; however, many parts must be ordered and take time to arrive.

* BuyVanitiesOnline holds no responsibility for damage to the home by the home delivery company. It is your responsibility to file a claim with the freight company.

* Although we make every attempt to deliver your vanity correctly and on-time, accidents and delays do sometimes happen. Please note that BuyVanitiesOnline does not hold any financial responsibility nor will we compensate for unexpected time delays or home improvement coordination (scheduled plumbers, contractors, etc.). It is recommended that you schedule such professionals after receiving your new vanity. Should an unexpected error occur on our part, we will work with you to remedy the situation as quickly as possible.

* BuyVanitiesOnline does not hold liability for more than the purchase price of an order.


 


Quality Vanities at Low Prices
BuyVanitiesOnline offers the best shopping value by providing you with the largest selection of high-quality bathroom vanities at the lowest prices. If you find the same vanity at a lower price, contact us prior to your purchase. Here at BuyVanitiesOnline, we are proud to help you save money on the bathroom vanities you want.



Free Shipping on all Vanities
As an added value to our customers, BuyVanitiesOnline provides free shipping on all bathroom vanities and linen cabinets.



We Respect Your Privacy
We pledge not to share any personal information with any other company or service.



BuyVanitiesOnline Customer Testimony
“It was so easy and convenient to shop with you. We purchased our beautiful vanity at a great price, and appreciate the free shipping. Thank you!”
- Jason F., Portland, OR

"Over the past few months, I shopped many local and online stores, and found exactly what I was looking for on your site at the best price."
- Cori S., Davis, CA

"Your Satisfaction Guarantee, which is very important to me when shopping online, was the main reason we purchased our attractive double vanity at your site. The price was right and arrived very quickly.”
- Steven B., Rochester, NY

“Your site has a wonderful variety of elegant bathroom vanities. My wife and I selected a stunning vanity for our new home, and was impressed at your courteous customer service, fast and free shipping, and competitive pricing.”
- Victor L., Chicago, IL

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