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FAQs

We realize there are many questions when purchasing a new vanity for your bathroom. The following serves as a guide to answer those questions.

    * How soon will I receive my order?
    * Do you charge sales tax?
    * What assembly is typically required?
    * How do I measure for my new bathroom vanity?
    * Can I interchange counter tops?
    * When does my Credit Card get charged?
    * What is your Return Policy?
    * What happens if my order arrives damaged or missing a part?

How soon will I receive my order?
When an order is placed with BuyVanitiesOnline, standard arrival times for most vanities are between approximately 3-4 weeks. There may be an additional 1 week delay for very remote areas within the United States. We will provide a tracking number when your order leaves our warehouse so you can follow the progress. Due to popularity of some vanities, there may be a slightly longer arrival time; however, we will notify you with a time estimate when you place your order, and will not charge your credit card until your beautiful new vanity ships.

Do you charge sales tax?
We do not charge sales tax for orders in the lower 48 states with the exception of Texas, where standard sales tax rates apply.

What assembly is typically required?
Upon arrival, you will typically receive the vanity cabinet (fully assembled unless otherwise noted) and the counter top in separate boxes. Sometimes countertops come already mounted to the cabinet. Under-mounted sinks are already secured to the counter top, and we cannot send the countertop and undermount sinks separately. Due to its frailty, most of our backsplashes are sent in 2-3 pieces.

Simple installation instructions also come with the unit, including instruction on attaching the counter top to the cabinet, simple plumbing, and wall mounting instructions, if applicable. It is always good to hire a professional to make the proper plumbing and installation connections in your home.

How do I measure for my new bathroom vanity?
In order to ensure a proper fit in your bathroom, you want to consider the length, depth (i.e. how far the vanity comes out from the wall), and height of the new vanity.

Can I interchange counter tops?
Many of our bathroom vanities are designed and manufactured as a set, with matching cabinets and countertops. Unfortunately at this time, unless the vanity already has a selection of countertops for that specific unit, we cannot customize vanity countertops. You always have the ability to customize your new vanity with matching mirror and linen cabinets.

When does my Credit Card get charged?
We do not charge your credit card until the furniture is ready for carrier pick up. Please note that your Credit Card statement will reflect a charge from "Max Industries."

What is your Return Policy?
We are proud to offer an easy and flexible return and exchange policy by offering a 14-day unconditional guarantee. After you receive your order, if the vanity does not match the decor of your home, your taste, your colors, or just plain didn't meet your expectations, we will provide you store credit for any other vanity in our inventory. Please see our Returns & Exchange Policy for more information.

What happens if my order arrives damaged or missing a part?
Our vanities are carefully packaged to withstand damage during shipping. We realize you are excited to receive your new vanity, and we work very hard to make sure it reaches you in perfect condition. However, accidents do happen. We will take every effort to assist you in obtaining the necessary replacements as quickly as possible, and at no extra cost to you. Please see the Damaged Items section of our Returns & Exchange Policy for more information.